Shipping policy

Last Updated: 2 August 2026

At THEITGIRL CLOSET, we’re committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed Monday to Friday, excluding UK bank holidays.
  • Please allow 1–3 business days for your order to be processed before dispatch.
  • During new collection launches, promotions and busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with your tracking details (where applicable).

UK Shipping

We currently ship throughout the United Kingdom.

Estimated delivery times:

  • Standard Delivery: 2–4 business days
  • Express Delivery: 1–2 business days (where available)

Delivery times are estimates and may vary during peak periods or due to circumstances outside our control.

International Shipping

We currently [do/do not] offer international shipping.

If international shipping is available:

  • Delivery times vary depending on the destination country.
  • Customers are responsible for any customs duties, import taxes or additional charges imposed by their local customs authority.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, THEITGIRL CLOSET may offer free shipping promotions. Any applicable terms will be displayed on our website.

Tracking Your Order

If your shipping service includes tracking, you will receive an email containing your tracking information once your parcel has been dispatched.

Incorrect Shipping Information

Please ensure all delivery information is correct before placing your order.

THEITGIRL CLOSET cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address details provided by the customer.

Lost or Delayed Parcels

Once your parcel has been handed to the courier, delivery is the responsibility of the shipping provider.

If your order is significantly delayed or appears to be lost, please contact us at [Your Business Email] and we will do our best to assist you in resolving the issue.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the item(s)

We will review your claim and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: THEITGIRL.uk@outlook.com

Business Name: THEITGIRL CLOSET